As part of our commitment to providing first-class customer service, we will:

Respond Promptly

There’s nothing more frustrating than not hearing back. We endeavour to answer your queries as quickly as possible, whether by phone or email, to provide you with clarity and reassurance.

Understand Your Needs

No two customers are the same in our world. We pride ourselves on our ability to listen, giving you the opportunity to tell us what you want and need from us, and include the voices of all stakeholders in any conversation.

Never Pressure You

We’re here to help, not to sell. From our mobility consultants to our product demonstrators, our staff are not paid by commission. Their only goal is to help you find the right solution for your needs.

Support Our Products

Your mobility matters. Our products are supported by our nationwide mobile engineers, and in-house customer service team, who are easy to reach, and support you with transparency and fairness.

Own Our Mistakes

Nobody’s perfect. While we always try to get things right first time, every time, if something goes less than perfectly, we will acknowledge any errors, do everything we can to put them right, and learn from them to improve our future service for all.